Right of withdrawal & Returns

Right of return

With us, it should be easy to both shop and be able to return products that did not turn out as you had imagined. For private individuals, the right of return applies for 30 days from when the item is received. Should you not be satisfied with the product(s), you can send your order back to us and get the money for returned products back, minus return shipping that you pay for yourself.
Below are your options for making a return from within the EU:

1) You want our help to make a return (return deduction is made at 7 EURO)
Contact info@decorroom.eu and let us know your order number and which products and quantity you want to return. Then wait for instructions. We handle incoming cases as quickly as we can, often within 24 hours. We then create a return shipping slip with DHL that is emailed to you. The customer information provided at the time of order is the one that will be applied to the return shipping slip.

2) You want to make a return directly to our warehouse
Of course, it is fine to return your web order directly to us in our warehouse. You need to announce your visit in advance to ensure that the warehouse is staffed at the date and time of the return. Our warehouse is located at Öregrundsgatan 4, Gärdet in Stockholm. Returns of orders placed in the online store are refunded through the payment service you chose to pay with, which means that it takes 2-10 working days before the refund is in your account.

For returns from outside the EU, the following return conditions apply:
1. Let us know what you wish to return via email at info@decorroom.eu 2. Pack the goods in protective packaging and send them to us with the carrier of your choice and with delivery terms DDP (Delivered Duty Paid). Then provide us with the shipment number for your return. Note that it is you as a customer who is responsible for the return shipping costs for returns outside the EU and that we as a company do not solve customs costs or other things that may arise, hence it is important that the shipment is sent according to the DDP condition mentioned above.

Have you opened one or more products that you want to return? No problem - as long as the product is in new condition, without marks or other damage and that all associated parts (such as screws etc.) and complete original packaging are returned, we will accept your return with a full refund for returned products.
It is the customer's responsibility to pack the items carefully and securely for return delivery. Each product must be packed separately in its original packaging/bag. Add e.g. do not screw loosely in the bag together with a handle/knob, which then risks scratching the product. Protective packaging must be used between the packaged products, so that there is no risk of damage occurring during the return delivery. No refund is allowed for returned products in unsaleable condition.

If any item should be damaged when you receive it, see the separate section on complaints under 'Conditions of purchase'.
Complaints about damaged/defective goods must always be made before a possible return of all or parts of an order.

Exchanges of goods can be made in cases where products at the same unit cost and total value are to be exchanged, e.g. to a different color/design or a different series with a corresponding price. In case of exchange, the customer pays ordinary return shipping and new shipping costs. When changing our stock, no costs are added.

We do not redeem returns that are sent to us via delivery to a service agent.

Shipping fee and return postage are paid by you as the customer. If you want our help with a return, don't hesitate to contact our friendly customer support at info@decorroom.eu.

Exemption from the right of withdrawal
If you want to make a purchase of a product with options/specifications/colors that we do not provide in our regular assortment and which is then ordered or manufactured especially for you according to your specific wishes, the right of withdrawal does not apply.
The right of withdrawal does not cover business customers, but we always try to be helpful in finding a solution if such a situation should arise.